i want my money!!

I have a 32 day release account with Standard Bank, so I went in to the branch ( Mitchells Plain, Promenade ) on the 2nd of July to have a amount released into my account. After checking it for the last few days with no money being shown in my account I decided to follow up with a phone call to standard bank. That was at about 13h30 this afternoon, its now 16h10 and im still not near to the end of receiving my money. Everybody I speak to tells me ITS NOT FOR THERE DEPARTMENT and has been sending me from pillar to post, the last person I spoke to said they'll get there manager which was about 10 minutes ago, without any regard for the fact that im sitting on the other side and not being serviced. All I want Is my OWN money released to me like I asked on the 2nd of July! Why is this so hard??? This is another MAJOR FAIL from a customer services point of view from Standard Bank!! I need answers ( I am still waiting on the phone for a TM)