I want my money!

On the February 23, 2015 I withdrew money from a Standard Bank ATM an amount of R3950 and as I was putting my bank card back in my wallet, the money went back inside the ATM Machine and the machine went offline. I then went to the Newcastle branch to report the issue and the sales consultant assured me that the matter was going to be resolved before the 2nd of March. I however did not get any correspondence from Standard bank. On the 6th of March 2015 I went to the Witbank branch to further enquire about the Issue and I was told that it was escalated to the relevant investigatory department and I was given a reference number ***). I called the bank on the 13th of March and I did not get any answers. Instead I was told that the network was down. I want my money back!