I want my MONEY

I made a deposit at one on the Branch ATM's at Vaal mall on the 31.11.2018 and the machine malfunctioned whilst doing so. I called the call centre immediately and was told to report the incident the following day as per call centre advise. I had an early morning trip to the free state I had to cancel due to this. I reported the issue the following morning 01.12.2018 at the branch. Was given a ref ********** 159 and was told a 5 working day turn around time. In now on 7th working day and was not called to get feedback. I call yesterday and was told they will send an email to the branch to contact me. I call again today and now I am told they can only find R600 in the machine.

I was making a deposit of 5K for my child's school fees and they tell me a whole of technical jargon they understand. All I know is I inserted 5K and the machine returned R600 and started to recount the amount and it took for ever to count and it eventually malfunctioned. I'm being put on hold for the past 45min. This is costing me airtime as I'm at work in JHB. Now it looks like I need to take a day off to resolve this for tomorrow.