I waited for 1hr30min being the only customer in l

I went to the branch in Alex today, I needed to see a consultant with regards to my overdraft. The receptionist took my name down which was preceded by several other customers and I went to take a seat. Bare in mind that this was at 11am on the dot. I went to the receptionist at 12pm (after getting bored of watching the elderly fall asleep on the branches couches without assistance\ to find out what was going on only to be told "It's Buck we only have two consultants in\"" . I asked if the others went to lunch or went on leave and was told they on lunch. I took my seat and carried on waiting. 30mins later I found myself sitting alone with every client I'd found there having left from frustration. I went to the receptionist to see how many people were infront of me only to find that their names had been crossed off and my name was the only one left. I still waited to get assisted till I fetched the Team Leader of the Service department who tried to help me but didn't know how too... The branch is a joke because the people don't care whatsoever. Is it because its in the location that we get such terrible service or is there no manager there???"""