**I URGENTLY NEED THIS MATTER TO BE TRACKED AND INVESTIGATED – my second option is mobilising this on all social media platforms.

STANDARD BANK HOME LOAN COMPLAINT: BOND ********** 43 WORST SERVICE EVER – I TAKE MY HAT OFF TO STANDARD BANK **I URGENTLY NEED THIS MATTER TO BE TRACKED AND INVESTIGATED – my second option is mobilising this on all social media platforms.

I am angry,dissapointed and degraded : I was called by a STANDARD bank lady i.e. Portia Nematshwerani @ 9h40am. After I sent her numerous emails for months with her promising to come back to me and she never did. I took the initiative to tell standard bank that I am struggling financially and need a reduced instalment, she promised to get back to me and she didn’t. I informed you earlier that the house is in the process of being sold and notifying standard bank that the sale is in progress and that bond should be settled by end June / 1st week of July. Portia then calls me today and does not understand the query because she didn’t bother reading my emails and following up on my request/ coming back to me. She tops this by saying I am telling her stories. *AS A customer service manager, I am beyond enraged by how she has treated the matter. Is this how standard bank treats customers just because their account is in arrears??? Call bond attorneys on 012 ********** / ********** to verify my so called 'stories' Pathetic service - that person knows ZERO about customer service. A person like that does not belong to a customer contact environment, she speaks to me like we are at a street corner , with zero respect to me as a customer.