I submitted documents for my late mom in order for me to be able to get a Letter of Authority as my mom's will is with Standard Bank. Everything has since been a struggle. From the on boarding of the estate itself, I had to call them as nobody called me.

Item: Standard Bank
Rating: 1
Author: Hlengiwe T

Pathetic and worse service I have ever received... Unanswered phone calls nor emails...failure to deliver service as per service level agreement

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Replies (1)

Standard Bank's replyOfficial

06 Aug 2021, 23:38

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 Aug 2021, 23:38

Official