I settled the outstanding balance on my vehicle finance in full on 23 March, based on a settlement letter received on 20 March from Standard Bank

I settled the outstanding balance on my vehicle finance in full on 23 March, based on a settlement letter received on 20 March from Standard Bank. Since then, I’ve requested the account to be closed three times, yet I keep receiving vague and unhelpful responses. To make matters worse, the banking app still reflects an outstanding balance and indicates that my account will be debited. It’s incredibly frustrating that something as straightforward as closing a settled account turns into such a struggle. This level of inefficiency is disappointing.