1 reviews | Active since Sept 2017
I send money via Standard Bank Instant Money on the 1st June, the receiver went to withdraw and notes didnt come out of the ATM machine. She tried again and the machine declined by saying the voucher was withdrawn.
I call Instant money department and the gave me the reference number. I kept on following up with them eventually I was told that money was withdrawn and their ATM has balanced. Its not the first time I had such an experience with Instant Money, first time it was with a R1000.00 and it was investigated and the money was refunded back. Im am not happy at all, it it was me owing Standard Bank the R580.00 I would have been harrassed and blacklisted.
So I want my money back
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Dear Monica Masinga
Thank you for your posting.
Email has been sent to you requesting more information for me to attend to this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Monica Masinga
Thank you for your posting.
Email has been sent to you requesting more information for me to attend to this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Monica Masinga
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Monica Masinga
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***