aN
athini N
1 reviews | Active since Aug 2015
09 Sept 2022, 13:21
I RESENT BANKING WITH STANDARD BANK
Your Kenako mall branch in Gqeberha should just SHUT DOWN I hv been standing awaiting service for over an hour as I wrote may still having 2 more hours to go (lord knows) . The staff hasn't soft skills of customer service skills or empathy.... thisbtanch should imply shutdown, all agents are sloppy and ****gy I resent banking with standard bank . Upon requesting for a manager I was informed that was NO manager on site which explains alot.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Sept 2022, 13:33Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Sept 2022, 13:33
Official
Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
aN
athini N's updateReviewer Update
09 Sept 2022, 19:41I will be awaiting that call as much more transpired in regards to poor service as I spent over 2 hours for nothing because they didn't even resolve my request of simply changing my number on my acc and also setting up my app. I'm highly disgusted irritated and disappointed in standard bank.
aN
athini N's update09 Sept 2022, 19:41
Reviewer Update
I will be awaiting that call as much more transpired in regards to poor service as I spent over 2 hours for nothing because they didn't even resolve my request of simply changing my number on my acc and also setting up my app. I'm highly disgusted irritated and disappointed in standard bank.
Standard Bank's replyOfficial
10 Sept 2022, 08:13Hi Athini Ngxumza
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply10 Sept 2022, 08:13
Official
Hi Athini Ngxumza
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***