I report a ***** case on 2026/03/25

I report a ***** case on 2026/03/25. I send my case number which was Middelburg Cas 105/03/2026 with an affidavit to the bank. ***** case nr *** was registered and inform that investigation will take 7 days. After 7 days I send an email to enquire with no response. On 2026/04/14 i phone ***** section spoke to a lady at the investigation. She informed me after 48-72 hours they will informed me what is the result. Up to today no response was received. I feel Standard Bank is not keeping at there promises and is non existing in this matter.