UU
User U

1 reviews | Active since Jul 2016

23 Dec 2021, 14:17

I regret taking a home loan with Standard bank!

Im so dissatisfied with Standard bank home loans and my access bond. My instalment is R5 852 but I was paying R6000, before that I was paying R7000 and I pay via the stop order. Fine, so last month they called me and told me that my account is on errars! But how come coz I pay via the stop order,? So the lady told me that the system created erars on their side so its a technical error on their side. She referenced me to collection, so they said that they resolved the matter. I asked them, since you have resolved the matter, when will my funds be available because I had R3 600 in my access bond? They sent me a msg stating that the matter will be resolved by the 23-12-2021.I waited and decided to call, only to be told that I dnt have funds in my account. 😡😡😡What is happening really? I regret taking a bond with Standard bank!

0
Replies (3)
Standard Bank
Standard Bank's reply28 Dec 2021, 15:28
Official
Dear Phumla J

Thank you for posting your comments. 

Please accept our sincere apologies for the delayed response.

kindly be advised that we are looking into your matter and feedback will be provided shortly.

Kind regards
Complaint Resolution Centre
***
***
UU
User U's update03 Jan 2022, 09:54
Reviewer Update
It's now the 3rd of January, when are you going to fix it? I want to switch my bond to any other bank because you guys are not reliable.
Standard Bank
Standard Bank's reply24 Nov 2023, 14:55
Official
Dear Phumla

 This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team
***