LN
Lethabo N

1 reviews | Active since Jun 2012

16 Apr 2015, 18:11

I regret opening a business accoint with this bank

I recently opened a business account with standard bank it has been the biggest mistake I have ever made. Since I have opened the account, I have not been able to use my card.<br> After collecting my card I was told that the card and Internet banking had been activated only to discover that, after filling up at a filling station, my card did not work. After my card was declined I tried to go to an ATM with the same result.<br> I then went into the branch where i was told that my account had been placed under ***** prevention somehow but it had been resolved. The same night I tried to use internet banking only to find that I could not make any payments. The following day I went to the bank again where I was told that my card was faulty and I couldnt make payments online because my limits were not set despite the fact tbat the teller previously said she had. I set my limits AGAIN and finally I was able to transact online but still no card. I went i to the branch AGAIN to ask when I should expect my new card and I was told that I would have to order a new card myself from the card division.when i refused to do this i was told that I would have to bring my FICA documents. This is di*****able.

0
Replies (1)
Standard Bank
Standard Bank's reply17 Apr 2015, 13:22
Official
Hello thatman,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***