I regret changing banks!!!

I cannot believe how difficult you have made my life over the past 2 weeks. I opened an account online which was easy enough- wasn't offered card delivery at my place of residence but was asked to choose a branch. Got a call 2 days later saying my chosen branch is closed. Chose Maponya Mall and upon my arrival, I waited for an hour with no help then I was told the que was being cut! I sent an email after relocation asking for my card to be rerouted and guess what, no feedback!! I am again at Maponya Mall to my inconvenience and have been waiting for an hour for them to open the branch at 9am and then slowly proceed to guide us to where we need to go. Only 1 teller servicing over15 people!! Now another teller comes but like WOW!!!