LL
Lukani L

1 reviews | Active since Apr 2023

28 Sept 2023, 16:02

I regret banking with standard bank

I regret banking with standard bank I received 2 debicheck which I had to approve which i later found out that they are **** and ended up not approving them...I later found an sms that they have been approved...I went to the bank today to cancel them today and they told me they can't I have to wait for deduction and they are not sure if they can be able to reverse my money after that...I'm so stressed my R800 and something will be gone tomorrow when I get paid

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Replies (6)
Standard Bank
Standard Bank's reply28 Sept 2023, 16:09
Official
Good DayLikani 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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LL
Lukani L's update28 Sept 2023, 16:22
Reviewer Update
They should email me now at ***
Standard Bank
Standard Bank's reply28 Sept 2023, 16:26
Official
Good Day Lukani

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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LL
Lukani L's update28 Sept 2023, 16:30
Reviewer Update
Please do before I get paid tomorrow morning
Standard Bank
Standard Bank's reply28 Sept 2023, 16:37
Official
Good Day Lukani

Our Consultants are trying to reach you on the number provided.

Please send us alternate number in the private reply box.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply28 Sept 2023, 17:30
Official
Good Day Lukani
 
Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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