I registered a claim with Standard bank on the 25th of November 2022

I registered a claim with Standard bank on the 25th of November 2022. The plumber was sent on my property on the 28th November 2022 and he took photos and beacuse we are using a gas geyser he refused to do any repairs and the problem was not electrical or gas the problem was plumbing. He reported to you and i called was promised an assesor will be sent. We waited no assesor no feedback. We decided to get an sp that assisted. Seeing that my claim was not prioritised. I my took last money which was meant for my Christmas shopping i my plumber. I called and you also offered to sent invoices for my refund. Another promise was made that an assesor will be sent. No assessor no feedback. I want my money or else i will be logging the complaint with the insurance ombudsman.