I recently opened an account online, I went to the branch to get assistance with my logging into the app

I recently opened an account online, I went to the branch to get assistance with my logging into the app. Upon arrival I was assisted by Biseng Pegga . She didn’t take time to understand my query . Firstly she criticised the fact that I opened the account online instead of the branch, then she went on to blame my email adress , later my phone , though I kept explaining why I was there. Then I had to change email addresses, uninstall and install the app.. I spend close to 2 hours eventually we called costumer for online banking we were informed the system is off and has been ofline since morning. I believe she training can help her to be efficient and professional because while she was helping me she called her friend just to chat because someone she seemed bored with helping . online system was down that information is known why she still went on and blamed evrythinh and except known fact .