TM
Tebello M
1 reviews | Active since Mar 2018
20 Aug 2026, 20:46
I received my vehicle's NaTIS document from Standard Bank, but they failed to include the Paid-Up Letter
I received my vehicle's NaTIS document from Standard Bank, but they failed to include the Paid-Up Letter. I emailed VAF department *** on 18 August 2026, only to be told late today (20 August) that there is a 10-day turnaround time. Staff don't ask probing questions to assist properly—they just do as they please. Another bank provided me with a Paid-Up Letter in 40 minutes. Standard Bank's service is thoroughly disappointing.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Aug 2026, 06:51Dear Tebello,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2026, 06:51
Official
Dear Tebello,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Tebello M's updateReviewer Update
21 Aug 2026, 13:17Portia from Standard Bank Claims and Complaints called me first thing this morning, she stepped in with absolute professionalism, patience, and clear communication. She took ownership of the problem, and got it resolved. Thank you!
TM
Tebello M's update21 Aug 2026, 13:17
Reviewer Update
Portia from Standard Bank Claims and Complaints called me first thing this morning, she stepped in with absolute professionalism, patience, and clear communication. She took ownership of the problem, and got it resolved. Thank you!
Standard Bank's replyOfficial
21 Aug 2026, 15:46Dear Tebello,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2026, 15:46
Official
Dear Tebello,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***