1 reviews | Active since Dec 2021
I really have nothing to say standard bank.
I'm only noting that one star because I can't write my review. They don't even deserve it. My home loan instalment with these people is suppose to be R7 834.03 including service fees, home and life insurance that's based on our contract. On the 24/11/2021 they sent me an sms stating that the repayment is now R7 283.62. Fine. Today which is the 23/12/2021 a month later they send me another sms stating my repayment(instalment) has increased to R7 940.88.... Bearing in mind that my first instalment will be on the 25/01/2022. All of a sudden there's increases which their *********** call center agent Victoria is unable to explain to me.
No prior communication was sent to me as a client advising of any possible increases. Nothing. Even so, why such drastic increases before even my first instalment. Clearly its possible that by June 2022 I'll be paying +-R10 000.00.
One thing I know is that Standard Bank will come back with their fancy worded explanation trying to make everything seem justifiable. Is this the kind f service I'll be receiving from these people for the duration of my bond????? This not being the first time I've received such service from Standard Bank. I even cancelled my account with them because of such nonsense. I truly curse the day I accepted their offer.
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Thank you for posting your comments.
Please accept our sincere apologies for the delayed response.
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
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