I really feel that Standard Bank is failing me, I went to the ATM Saturday morning to get a bank statement to purchase a phone for my son I notice on the statement that the is 2 transaction that went of my account early in the morning and I was asleep at

I really feel that Standard Bank is failing me, I went to the ATM Saturday morning to get a bank statement to purchase a phone for my son I notice on the statement that the is 2 transaction that went of my account early in the morning and I was asleep at that time i went to the branch immediately as they were next to each other. I waited 3 hours to be assisted and only to find out that they need to put me on the phone with the ***** department and hold on for 30minutes, the just told me someone will call me no one explain the process and procedures to me or even hoe long the investigation will take am really disappointed in standard bank and feel like leaving them i have been with them for year and feel like the trust is broken between us. no one has called me yet to give feedback. I had to call the ***** department to try and find out what is going on i hold on again for 30mins and the lady gave me another number to call am still holding on the line for 40min now can someone please call me regarding this