GM
Garth M

1 reviews | Active since Dec 2014

31 May 2016, 13:13

I really appreciated it

<p>My mother is a 92 year old and she receives a meager pension twice a year from the Zimbabwe National Railways . She is expecting to recieve her next payment in June/July this year . Now ZRN ONLY pay pensions into a Standard Bank account so we were distressed to learn the the bank had closed my mother's account as it was dormant. I contacted Mr. Les Barret of the S B and he put the wheels in motion by refering the matter to Steven Blom who in turn tasked his colleagues with getting the account reinstated. It took two days and once we had provided Proof of Residence it was reopened. They communicated with me at all stages and even offered to visit my mother.This excellent service was greatly appreciated.</p>

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Replies (3)
GM
Garth M's update31 May 2016, 13:17
Reviewer Update
Review of Star Rating
Standard Bank
Standard Bank's reply31 May 2016, 13:45
Official

Good day Garth

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Jun 2016, 06:29
Official

Good day Garth

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards
Complaint Resolution Centre
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