1 reviews | Active since Nov 2017
I now bank with a ****
My relationship with this bank was based on lies. I initially wanted a loan of about R200 000 to settle all my debt and rebuild my mom's home in JHB however I was then told that I needed to improve my scoring my taking out a cheque account. Later it was now found that there was a debt review status on my name which I went out of my way that it to prove that it was not supposed to be there hence it was then remove, at first I did disclose that I have accounts in arrears hence the request of the loan so I can consolidate my accounts and the remainder to be used for my mom's home but then after the removal of this status I was bluntly declined. This was after my card was sent to Sanlam centre in Parow instead of Century City so I had to even spend out of my pocket to collect the card. Now I had this service which I checked for a trial but they went and put me on a monthly service even after unsubscribing. This company then debited R507 from my account so as soon as I saw that I then called the call center whereby I advised them that I tried to make contact with the company however they only have an address for letter requests (in 2017) so I actively contacted "My Bank" who sounded assuring as the consultant on the phone advised me that the company hasn't banked the money so they will reverse it and because this company has my card details I will have to block the card and have a new one reissued. So I agreed as I didn't want my money taken for a service I didn't use so I asked for the card to be delivered in Zevenwatch where I was assisted by a gentleman called Jason who listened to all my frustration with alot of patience. He paid attention to details as he picked up that my R507 was not reversed back to my account as I turned a blind eye because I trusted the bank that mislead me into joining them in the 1st place. Now through everything that I've been through with this bank I had to log a dispute which takes so many days and having to get an email that tells me that if I am liable then I won't get my money like really? Standard bank Moving Forward with lies and deceit. A year later No Loan, expectations not met.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
