sS
simon S

1 reviews | Active since Oct 2014

23 Jan 2018, 09:11

I NOTICED 4 UNAUTHORISED DEBITS ON MY ACCOUNT, CALLED MY BANK,NOW I'M TOLD I WILL BE CHARGED R200 PER TRANSACTION FOR REQUESTING REFUNDS, SO I AM ****MED BY COMPANIES AND THE BANK

I was checking my statements yesterday, I realised that there are 4 debit orders that I have not idea about, never authorised them. I phoned & asked the bank about them. I indicated to them that I have never signed nor authorised them to debit my account. Companies are Capital Computer Buro,PPA,Hotspotterms,SOMU & RESB. I am ****med by companies and also double ****med by the bank. How do you allow debits that you did not authorise to go through and charges me for that, when I say as your customer, I did not authorise them, I must pay R200 per transaction according to Standard Bank Official, imagine R89.99,R55.00, R49.00 & R45.00 I lost for almost the whole year, my bank will charge me quadruple for all the ****s. This is ridiculous and insult to a loyal customer. Other banks refund you without any hassles. I must consider my loyalty with this bank and cancel my over 20 years service with them.

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Replies (2)
Standard Bank
Standard Bank's reply23 Jan 2018, 09:20
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Jan 2018, 10:46
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 23 January 2018.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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