1 reviews | Active since Oct 2014
I NOTICED 4 UNAUTHORISED DEBITS ON MY ACCOUNT, CALLED MY BANK,NOW I'M TOLD I WILL BE CHARGED R200 PER TRANSACTION FOR REQUESTING REFUNDS, SO I AM ****MED BY COMPANIES AND THE BANK
I was checking my statements yesterday, I realised that there are 4 debit orders that I have not idea about, never authorised them. I phoned & asked the bank about them. I indicated to them that I have never signed nor authorised them to debit my account. Companies are Capital Computer Buro,PPA,Hotspotterms,SOMU & RESB. I am ****med by companies and also double ****med by the bank. How do you allow debits that you did not authorise to go through and charges me for that, when I say as your customer, I did not authorise them, I must pay R200 per transaction according to Standard Bank Official, imagine R89.99,R55.00, R49.00 & R45.00 I lost for almost the whole year, my bank will charge me quadruple for all the ****s. This is ridiculous and insult to a loyal customer. Other banks refund you without any hassles. I must consider my loyalty with this bank and cancel my over 20 years service with them.
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We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 23 January 2018.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 23 January 2018.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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