I NEED YOUR HELP WITH STANLIB

I am an Executor of a Late Estate and the related bank account is a Standard Bank Business Account. I am in dire need of your assistance with the ****** that are STANLIB.

In 2018, STANLIB **** and said my mother had withdrawn her funds and now there is a delay in paying out the funds that have miraculously appeared.

I have been calling STANLIB, tirelessly, to follow up on the payment of my late mother’s investment into the Late Estate Account.

Following Standard Bank’s confirmation that the Business Account is indeed active, STANLIB’s supposedly inundated processing department has given me the runaround; telling me that the Business Account is not active and that they are ‘struggling’ to pay out the funds.

I called STANLIB twice (after numerous calls on a daily basis) today to follow up on the payment of the funds into the Late Estate Account, and what is worse is that the consultant that I spoke to, LITERALLY dropped the phone in my ear after telling me to hold while he consulted with his superior.

I am beyond frustrated and would truly appreciate your assistance - in any way possible - to get STANLIB to pay these funds into the Late Estate Account. Other institutions have paid funds into the Late Estate Account in 2018 with no such hassle as STANLIB’s and I cannot believe that they are so unique that their struggle to pay these funds is ‘REAL’.

Please Standard Bank, do something to assist me in resolving this matter.