1 reviews | Active since Jul 2017
I need my paid up letter today as I settled my account with them
I am under debt review process n I have settled my STD Bank Credit card and I have requested a paid up letter. They are telling me that I will get it after 5 days while I need it now. The debt Councillor will deduct my account on 14th December 2018 and will process the payment towards the settled account and the refund will take another 7-14 days. I want to a paid up letter now so that I can give instructions to my debt counsellor to divert the money due to STD bank credit card towards another account. I was told to drop an email yesterday (Tuesday 11th/12/2018) which I did and it was successful but today when I call they say they did not get the email even though I received acknowledgement of my email.
Please help me to get my paid up letter today.
Regards
Jongibandla Ndzipho
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***