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Antoinette R
1 reviews | Active since Sept 2020
07 Jan 2025, 15:27
I need clarification from management, we can't be made to feel like beggars
The service at Southgate Standard Bank branch is appalling, one has to wait 2 hours to see a consultant. The employees are lethargic and have no regard for time nor customers. Everyone goes on as if they are on holiday. I am disgusted with this bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jan 2025, 15:41Dear Antoinette,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jan 2025, 15:41
Official
Dear Antoinette,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Antoinette R's updateReviewer Update
10 Jan 2025, 04:42Standard bank is really giving me a headache. After all the queuing in the bank yesterday, I now want change my pin on the app but no I am told I have to go a branch!!!!
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Antoinette R's update10 Jan 2025, 04:42
Reviewer Update
Standard bank is really giving me a headache. After all the queuing in the bank yesterday, I now want change my pin on the app but no I am told I have to go a branch!!!!
Standard Bank's replyOfficial
10 Jan 2025, 07:08Hi Antoinette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jan 2025, 07:08
Official
Hi Antoinette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team