I need assistance from standard bank management

I contacted liberty wanting to get some information about how to transfer my pension fund to liberty preversation fund. They advised me to do it through financial advisor, they referred me to the one who assisted me when I bought my house , I contacted him towards February 2023. The year 2023 ended without any assistance. In March 2024 l went to my HR, they gave me the forms to be completed by me and my financial advisor. I took the forms to my financial advisor on the 03 March 2024 to complete the forms and also to sign. He submitted the forms to my HR. My HR asked him to come and fill in some uncompleted information I didn't know which information to be completed. My HR submitted the completed forms to GEPF. The money has been paid on the 26 July 2024. I asked my financial advisor what is the way forward as the money has been paid, he told me that he is waiting for the directives from SARS. I emailed him to find out how far with the directives, he did not respond to my email, I whatsapp his assistant, she also did not responded to me.

I need assistance, it's being too long since last year February.