I need assistance

I need help ,<br> I was at the Durban Phoenix plaza branch . I went to query that I was double debited and needed to reverse the debit and put a stop on that debit .<br> I was told that it takes 48 working hours for the funds to be reversed . It's the 3rd working day and nothing happened .<br> I really need the money in my account .I am unable to do anything without cash that was supposed to be in my account by now .<br> <br> <br> Your assistance will be highly appreciated . <br>