I need assistance

I've decided to write my complaint here because I'm not getting any help and I despise complaining. However, the situation has become out of control, and I am frustrated. I require assistance in transferring my OTP from my cell phone to my email address. This is due to the fact that I am not in South Africa, but rather in Australia, and I require assistance. My banker stated that she is now working for credits and was referred to someone else to whom I had sent an email four days prior to this date. I made calls yesterday, waited online for an eternity, and then the phone cut out three times.