NJ
Nomusa J
1 reviews | Active since Jul 2020
16 Jul 2024, 21:35
I need answers with my reversal enquiry
I'm furious with standard bank. I had a cheque acount with them for year I then lost my job in 2021 I closed the account. Only to find out on Friday12/07/2024 that my account was not closed and it keeps on accumulating charges. I called the call center I was advise to go to the bank and promised that my matter will be sorted. I then went to the Phoenix Plaza branch of which they couldn't help me with the reversal I needed. I was told to call the call center again. When I did that I was told my matter is with the administrators up until today I have not had anything from standard bank. All I want is for the money to be reversed back to SARS. IM VERY DISAPPONTED at this bank.
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Replies (2)
Standard Bank's replyOfficial
17 Jul 2024, 07:02Hi Nomusa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 07:02
Official
Hi Nomusa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Jul 2024, 16:06 Hi Nomusa
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jul 2024, 16:06
Official
Hi Nomusa
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team