I must wait 30 days for my R1200 but your ATM is faulty??

On the 26/02/2018 i drew money at your ATM in Parow by the pick and pay using my Capitec card, when i wanted to take my R1200 the money fell inside the ATM so Standard bank said Capitec must do the investigation. Today on the 28/02/2018 they said Standard bank must do the investigation so what's going!? One is passing the buck to the next one and Standard bank told me to wait 7-14 days for my money wich is unacceptable. Now today Capitec phoned me and told me to wait 30 days for my money that's unacceptable Standard bank. That ATM was broken 2 weeks prior to my incident that's what the pharmacy told me I'm sorry I'm not waiting a month Standard bank for my R1200