I'm very dissapointed in standardbank's service

I have a loan account with standard bank which this month I have serious financial problem, I've called their call center yesterday to tell them about my problem and to make an arrangement on the debit order that was suppose to go off on the 03rd, <br> <br> The call center agent and I agree that I would make the payment of R500 on the 3rd of March 2015 and Now I went to the bank to deposit the money for my rent which I've borrowed from a family member for me atleast not to be kicked out of my flat as tomorrow is my last day to pay it, after I've made a deposit I got an sms that says my account has been debit, now I'm panicking because I don't even know where am I going to get this money before tomorrow.<br> <br> I called the call center 5minutes after the debit order, I spoke to Makana Mphuta who is the supervisor who told me he can not help me get the money back so I can pay my rent.<br> <br> I'm very disappointed at Standard bank, I've been with Standard Bank all my live and now they are doing this to me even after we've come to an agreement and its a first time on this loan account that I've missed payment.<br>