1 reviews | Active since Mar 2016
I'm under Debt review but my debit order for loan still went off ,even when advise to cancel
<p>Hello Peter I have a bad experience ,Im currently under Debt Councelling Review app**** last month in September,My councellors have send notification of cancellation for debit orders to my creditors as I will be paying via them as of the 31 October 2016,they also advise me to change my banking details incase debit orders go off, one of my Creditors is Standard Bank Personal loan account and the credit card,now I bank with Standard Bank and my salary was paid on my cheque account, Standard Bank went in at took amount of R1521.28 X2 which is for last month and this month of Oct,my situation now is that I will still need to pay my lawyer the installment agreed on,thus makes Standard Bank being paid twice by me and my lawyers,and they refuse to refund me advising that there is no cancellation requst,but on their systems it shows that Im on Debt Review,which then makes it that my lawyers did send cancellation as they hav notified them with the arragement.The reason why I went to Debt review was because I could not pay,now I cant pay my lawyers because Standard Bank took money,I'm really disapponted after all these years I bank with them,because it not like I wont pay their amount,it will b paid via lawyer, and my lawyers did advise me that they did send that cancellation request, and I went through my documents I did sign that form,if only they could understand I did not enter into this situation to be charge more,Im unable to pay the huge amount</p>
What seems to suprise me is that all other creditors did not debit me, only Standard Bank and this makes me wonder why? how come they say they did not get cancellation request for debit order yet my account shows Im under Debt review, and how come they are the only ones that debited my account? Because I bank with them now that gives them the right to go through my account and debit and say they can't reverse it, and again they will also get money from my Debt Councellors, how am I going to pay for my debt councellors when Standard Bank took money,Im trying to minimize debt and they are creating more for me.
What seems to suprise me is that all other creditors did not debit me, only Standard Bank and this makes me wonder why? how come they say they did not get cancellation request for debit order yet my account shows Im under Debt review, and how come they are the only ones that debited my account? Because I bank with them now that gives them the right to go through my account and debit and say they can't reverse it, and again they will also get money from my Debt Councellors, how am I going to pay for my debt councellors when Standard Bank took money,Im trying to minimize debt and they are creating more for me.
Good day Dudu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Dudu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Hi, please note I still haven't received any call regarding the matter above. This is a huge dissappointment after so many years of being a customer. An update would have been highly appreciated
Hi, please note I still haven't received any call regarding the matter above. This is a huge dissappointment after so many years of being a customer. An update would have been highly appreciated
My question is how come Standard Bank is the only one that did not cancel my debit order yet my account is highlighted as I'm under Debt Review, Capitec Bank and Capfin Loan cancelled theirs, and just now a week ago I received an sms starting that you have not received any payment, and I'm asking myself which payment are you referring too, because in October 27 you took 2 payments for September and October, and again I also paid via debt counsellors, so which payment you want, haven't you taken enough from me already, why should I go through so much trouble, only Standard Bank has a problem with this, just because I bank with you and this gives you the right to do whatever in my account, After so many year banking with you this is how I get treated it not like I was not going to pay your amount, why should I suffer, it clear that I won't get the money that you debited, because all you care about is getting more money from me. Standard Bank only cares about themselves.
My question is how come Standard Bank is the only one that did not cancel my debit order yet my account is highlighted as I'm under Debt Review, Capitec Bank and Capfin Loan cancelled theirs, and just now a week ago I received an sms starting that you have not received any payment, and I'm asking myself which payment are you referring too, because in October 27 you took 2 payments for September and October, and again I also paid via debt counsellors, so which payment you want, haven't you taken enough from me already, why should I go through so much trouble, only Standard Bank has a problem with this, just because I bank with you and this gives you the right to do whatever in my account, After so many year banking with you this is how I get treated it not like I was not going to pay your amount, why should I suffer, it clear that I won't get the money that you debited, because all you care about is getting more money from me. Standard Bank only cares about themselves.