1 reviews | Active since Mar 2009
I'm still shocked. Unauthorized usage of credit card but I'm responsible.
<p>Late last December I fell victim to a card **** of some sort. Long story short my card was missing. I use the card only after the 21st of each month. But in December I waited for the debit order to take place on the 15th. After planning on changing bags on the 17th of December I only noticed that the credit card was missing and requested my son to STOP the card. I stopped the card with the idea that my car will have funds availble as of the 21st like I normally do. But after going to the branch I learnt that the card was used to the value of +- R2000. I still don't understand how the account was overdrawn when I had reached my limit and waiting for the 21st. Let alone that I was in Eshowe at a funeral on the date of these transactions. The ***** department consultant condersendingly comes back to me and tell me"MY PIN WAS USED" how else can a card be used ? What investigation was done. I'm certain that 98% of all businesses have cctv footage to prove I didnt use that card. My card probably has 3 places that I use it on namely PicknPay if not airline tickets. I cannot accept your verdict of that the card was utilized by me and I'm liable for the costs. HOW CAN THE LIMIT BE EXCEEDED ? WHY WASN'T THE SMS NOTIFICATION ACTIVATED FROM INCEPTION. I'm collecting another card today after the replacement to feel prey to ******** not even 2 hours after getting it. I seriously think your security systems need to be questioned. Please furnish me with the process that your investigators went through to say I authorized the transactions. </p>
Good day Lungani
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Lungani
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Good day Lungani
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Lungani
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Dear Lungani
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Lungani
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
