I'M PRACTICALLY BEGGING FOR HELP AND STILL NO LUCK

I lodged a claim for a pipe leak - The leak was fixed by the plumber but he had to unfortunately chop off some tiles and open up the wall<br> NOW THE FUN STARTS - I was told that I have to pay ANOTHER excess for Standard Bank to send out a contractor to fix the wall.<br> I waited and waited and waited - Eventually a contractor was appointed - I IMMEDIATELY advised Standard Bank that I do not wish for the contractor to come to my house as we have had many problems with him - I was promised that a different contractor would be appointed<br> I waited and waited and waited - NOTHING - I phoned and was advised that it would be done yesterday. Today, still nothing - I phone AGAIN and was advised that she would immediately make work of this as she is SHOCKED at the experience I am having. But yip, no luck, she does nothing. I phone again and the lady says she will appoint someone - TA-DA! She appoints someone 3 and 1/2 hours away from me!!! I AGAIN phone and AGAIN ask for assistance - Eish, I dont know, maybe you must just wait.....<br> <br> FOR WHAT!!! MORE FRUSTRATION!!!<br> <br> NO MAN, CAN IT BE MY RESPONSIBILITY TO PHONE EVERY DAY???