I'm jumping through hoops and getting nowhere

<p>I have had a number of issues with Standard Bank lately, however the latest one is the straw that is breaking the camels back. I need to get statements for bank accounts from 20 Feb to date. The branch can only give me statements from 31 March to date, for two accounts but not for the credit card account at all. For this I must phone legal (as the account was closed last week, after having reported the account holder as deceased in MAY!!!). I have spoken to two people in the legal dept today, and was referred to a third (who I must phone, she will not phone me; however she does not answer her phone). It also took 2 months to issues IT3b certificates for the accounts, and the one for the credit card is incorrect. This is on the back of the card division having renewed my personal card in which expired in August, with a new card with an expiry date of 08/16. As if this isnt bad enough, I was told the courier company wouldnt be able to find me, so I had to collect it at the branch. Yay, queue again - for the bank's error. Absa has been a pleasure to deal with throughout the winding up of the estate - I have received everything I required at a branch, with no waiting. </p>