i'm being abused by my bank

<p>I had ***** case on my cheque account from September 2016, I reported the matter in the Fourways Crossing branch. the branch contacted the ***** department and they asked me to submit some documents of which I did submit through the branch. i was told that the ***** depertment will contact me of which they never did. I went back to enquire in the branch and I was told that i should wait to hear from the ***** department up to date i haven't heard from them. a few days some money was transfered from my access account and deposited to my cheque account which still under investigation. i went to the nearest branch Balfour Park to enquire i was told that the bank will contact me. following day a very rude lady called me from the cheque account department telling that it is my responsibility to put the Standard bank ***** department under pressure to finalise my case. of which she told me that they will continue taking money from my access account without my authorisation.</p> <p> </p> <p>A few things i wish to understand are:</p> <p>1. my account was overdrawn and yet I never app**** for an overdraft who actually authorised the overdraft to be added to my profile. may I also have the documentation of the advice provided when I took the overdraft?</p> <p>2. who gave the bank authority to transfer money between my accounts?</p> <p>3. why is it my responsibility to run around to get feedback from them?</p>