I lost my card and log a call with them that my card is lost i would like the new one to be delivered at my place,called after 7 working days and the request was not done,Lesego Ref number:*** advised me that she will day an urgent request and she

Item: Standard Bank
Rating: 1
Author: lazola K

I lost my card and log a call with them that my card is lost i would like the new one to be delivered at my place,called after 7 working days and the request was not done,Lesego Ref number:*** advised me that she will day an urgent request and she called me today and advised that the card will be sent today.The card people called me that the card will only be delivered Monday or Tuesday.??? bad service i tell you and i have been a loyal customers for years to receive such bad service ???

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Replies (1)

Standard Bank's replyOfficial

26 Jun 2021, 02:36

Hello Lazola

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply26 Jun 2021, 02:36

Official