I Just wanted assistance with further Loan On Bond

<p>About 2 weeks ago I contacted Standard Bank to apply or an additional / further loan, against my bond, the helpful consultant said 5-10 days in which I was happy to wait. This was followed up by a call to obtain all documents.. that was the last I heard from anyone I then Tweeted and was told a sales person will get back.. that never happend. Is the Standard bank Policy not to assist your clients. This is the Second Time I have been left without assistance. Last Year when I app**** at Std bank Grove to move my accounts over. Appliction forms everything was completed etc I was told I will con you to come and sign for your new Prestige account... Wow over a year already.. Not happy at All</p>