I just want my money back!

My mom asked my to switch banks so that she can have our accounts linked. i went to this Bank, was served after 40 minutes of waiting, but thats not my main complaint. i went through the procedure, and was told that the system is offline and i will have to apply manually. I did that, filled in their form and chose the options i wanted and got given my card, but since i had an addendum as proof of address, i was asked to email my lease agreement to [Email Removed] and also send my brothers id number. i hesitated that i will come back the following day, but the consultant told me i can do everything and send the email, as soon as that is done, they will send an sms and i can use my card. i was not comfortable of leaving my money, but i did, cause i TRUSTED that its standard bank so nothing can happen. its been more than 48 hours and i have not received a text with my deposit. I NEVER KNEW THAT CREATING AN ACCOUNT AT STANDARD BANK TAKES MORE THAN A DAY! can i just get my money back and I'll get a bank that will appreciates my money and knows how to get a job back in time. i do not have the luxury in time to run up and down to a bank, that was my free day.