I just need information!!

Good client service should really be a highly paid s**** these days, because it is difficult to find.

This complaint probably sounds fickle compared to stuff you normally read on Hellopeter, but I am so gatvol that this bank is so behind the times. I've already moved my home loan to another institution due Std Bank's rigid internal policies.

Currently at Std Bank I still have my cheque account, credit card and revolving loan ***ing R0.00 on either of those). I sent Std Bank an email ********** and requested information on how my wife and myself can open another bank account for our debit orders, where both of us have rights to the account. It took Std Bank almost 3 days to reply, and the response was a copied and pasted answer telling me I can go enquire at my local branch. Really!!! So I must take time out of my day to stand in a queue to ask a general question that someone can surely answer on an email.

From wanting to open another account, I'm feeling my next step should be to walk into the bank with my ID and close all my accounts. The sad part here is that ABSA and FNB have already rep**** and sent me detailed information even though I am not a client of theirs. But Std Bank is now expecting me to jump through hoops to get general information about a bank account?

Just a thought - I can open new bank accounts with FNB and ABSA without leaving my desk, and it will be delivered directly to me at my office. But Std Bank wants me to drive to a bank to ask a general question.....