kD
karen D
1 reviews | Active since Sept 2013
10 Feb 2025, 21:00
I just can't anymore
I am horrified and dumbfounded with the shocking service received at Standard Bank Not only my personal account but also my husbands business account, my sons saving account and the NPO I am currently the chairman of. Every single instance I have dealt with standard Bank in the last year has been shocking. Different branches and different staff. From their call centre's who don''t answer calls which therefor led to thousands being ******, my credit card which is STILL not working after 6 months, to not being able to update documents on their system which has led to children going hungry. It is diabolical !!!! I am just not sure where to go from here
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Replies (2)
Standard Bank's replyOfficial
11 Feb 2025, 07:42Dear Karen
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Feb 2025, 07:42
Official
Dear Karen
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
kD
karen D's updateReviewer Update
11 Feb 2025, 14:04Just the latest incident:
Betty Dlanga - Makes an elderly lady stand and look at her in her office and makes her wait 15 mins for her appointment. Tells her to come see her the next day when she knew she would be on leave. The next day no one was available to help her and she made the trip for nothing. I also went into the brand in Val De Vie and they said Betty hadn't noted that she was away and FC was the only person who could help us.
FC Le Roux - who never answers his phone took over a week to re open our account after we explained numerous times that we did not or could not open the docs or there was incorrect information on the documents.
Jani Van Wyk - A manager Who I received proof opened my mails but does not respond
Heinrich Le Roux - A manager also cc'd in the mail but doesn't respond
Betty Dlanga - Makes an elderly lady stand and look at her in her office and makes her wait 15 mins for her appointment. Tells her to come see her the next day when she knew she would be on leave. The next day no one was available to help her and she made the trip for nothing. I also went into the brand in Val De Vie and they said Betty hadn't noted that she was away and FC was the only person who could help us.
FC Le Roux - who never answers his phone took over a week to re open our account after we explained numerous times that we did not or could not open the docs or there was incorrect information on the documents.
Jani Van Wyk - A manager Who I received proof opened my mails but does not respond
Heinrich Le Roux - A manager also cc'd in the mail but doesn't respond
kD
karen D's update11 Feb 2025, 14:04
Reviewer Update
Just the latest incident:
Betty Dlanga - Makes an elderly lady stand and look at her in her office and makes her wait 15 mins for her appointment. Tells her to come see her the next day when she knew she would be on leave. The next day no one was available to help her and she made the trip for nothing. I also went into the brand in Val De Vie and they said Betty hadn't noted that she was away and FC was the only person who could help us.
FC Le Roux - who never answers his phone took over a week to re open our account after we explained numerous times that we did not or could not open the docs or there was incorrect information on the documents.
Jani Van Wyk - A manager Who I received proof opened my mails but does not respond
Heinrich Le Roux - A manager also cc'd in the mail but doesn't respond
Betty Dlanga - Makes an elderly lady stand and look at her in her office and makes her wait 15 mins for her appointment. Tells her to come see her the next day when she knew she would be on leave. The next day no one was available to help her and she made the trip for nothing. I also went into the brand in Val De Vie and they said Betty hadn't noted that she was away and FC was the only person who could help us.
FC Le Roux - who never answers his phone took over a week to re open our account after we explained numerous times that we did not or could not open the docs or there was incorrect information on the documents.
Jani Van Wyk - A manager Who I received proof opened my mails but does not respond
Heinrich Le Roux - A manager also cc'd in the mail but doesn't respond