I haven't received any feedback on my case

I have filled in new Statements of Dispute and emailed them to Zeenath Hassan on 25 May 2015. To date, nobody has even confirmed receipt, and informed me when my case will be solved. Bear in mind, I incurred additional, unnecessary costs for all this because I HAVE FILLED IN STATEMENTS OF DISPUTE since March. Surely there must be help for me apart from Standard Bank if they insist on not engaging me concerning my issues? I'm so tired. My consumer rights are being taken for granted now. It's June. I've been complaining since March!