CP
Chrystal P
1 reviews | Active since Feb 2019
16 Apr 2025, 16:33
I have tried to close my Standard Bank credit card, the account plus related U Count loyalty since March 2024, without success
I have tried to close my Standard Bank credit card, the account plus related U Count loyalty since March 2024, without success. I have settled amounts, all bank charges, only to be told it is in process, wait until 16th of the month, ie new cycle period so charges apply yet again and they wont close the account). Relevant team" are working on closing the card and account, yet it never gets closed. STANDARD BANK seem to be the only bank who insist on keeping accounts open for monthly fees despite requests to close. CEO STD BANK HELP PLEASE!
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Standard Bank's replyOfficial
16 Apr 2025, 16:37Dear Chrystal
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply16 Apr 2025, 16:37
Official
Dear Chrystal
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***