I have to Always complain

Item: Standard Bank
Rating: 2
Author: cindy K

This is the second service request where i need to complain and follow up. It is ridiculous and pathetic to be getting such a service as a customer. 29th of September i received an sms after being on a call that my service request was logged and due on the 1st of October. it is the 2nd and nothing. The service agent i spoke said 2 working days, we are on the third day now. The reference number give is ***

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Replies (1)

Standard Bank's replyOfficial

02 Oct 2015, 14:22

Hello cindykhoza,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply02 Oct 2015, 14:22

Official