I have not been refunded my outstanding R829

I got this message on the 12/10/19 AT 09:11, due to a system error your card service fee was not deducted in June and July, These fees will be debited to your card on the 14/10/19, What is happening with this Bank? After almost three months they realize it now, I think people need to acknowledge that Standard Bank has a huge problem from closing 104 branches to this. No wonder, you have the worst service...