1 reviews | Active since Mar 2013
I have no access to my funds
Your money is not safe with Standardbank, please please please use alternative banks! This is the 2nd time in 6 months I've been unable to access my money due to Standardbanks incompetence.
For whatever reason my login information on my online banking was changed and I was required re-register (why? I don't know). Upon re-registering I noticed my money market and credit card accounts are missing.
I've been trying to contact the bank for the past 2 weeks on several platforms to no avail. Having no access to MY funds especially in this pandemic is simply not acceptable. I've been left with no option to escalate with the ombudsman AGAIN. Its the only language they understand.
Please consider other banks. Standard is not with the headache and hassle.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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