I have never received pathetic service like this in my life

I have never received pathetic service like this in my life I opened an account just a savings account they told me they need an proof of payment ID and R50 to open this account ,I told them that i will deposit tomorrow but I didn’t get time to deposit , I wanted to make deposit today in the account but only to find out that the account was closed, I went to the same branch the lady advised me that she cannot re open my account in other wards she refused to reopen the account for me I bugged her like she was doing me a favor to open an account for me , her name was XHASA I really didn’t understand, this really pathetic service from BIG BANK LIKE STANDARD BANK , This is the branch in Johannesburg gardens by Lithuli house , I Also called the call center I was told to go to the branch