I have never felt so embarrassed due to the bank fault. Taking my money

I have logged cases with your ***** department on the 16th April 2016. I have escalated the matter but the seems to be technical issues on the background. The bank that, I trust with my money. Still haven’t contacted me with the resolution except been told that the merchant banked the money late. How can, I do 5 transitions on the same store and one transaction doesn’t not get posted in time, I got my update that money went. How do you explain to me a transaction done on the 22 nd March to be pasted on the 16th April 2016? This to me doesn’t not sound right and your departments are slow in getting back to me regarding the matter. I just want to know, where is my safety with my money? My R2100.00 got missing and make me look like a fool and so embarrassed, when was told there no money in your account. My card was blacked by ***** and was never told that there will be r130.00 replacement charged. My card was taken to the wrong branch without my permission Jabulani Mall, later when doing follow up- I was told because the 1st card when there also the second. What is really happening?