1 reviews | Active since Oct 2016
I have money but the bank wont let me spend it
The bank believes i has the right to decide what I do with my money. This started 1 month ago. A pretty simple request, I asked for my EAP limit to be increased to R1m. The consultant asked if it was temporary or permanent. I decided to make it temporary for 2 months (pls check the call logs). Obviously then next day it was decreased back to what it was. So when I wanted to transfer money to pay for a property later in the month I wasnt able to. So I waited until the following month (ie August) so that the limit would be reset, but I pretty quickly used it up. So, I called Danielle at Prestige Banking and she basically wouldnt raise the limit to the R1m that it was supposed to be (which it wasnt only because of an Fup at std bank) but she wouldn't help me. I told her I would like at that stage to lodge a complaint which she agreed to but in typical Std bank style obviously didnt follow through with. So she raised my limit a bit but not to what I needed so now I cant transfer any of my own money any more. Anyway, I thought I would be clever and buy what I wanted using my cheque card as they said that would be fine. So I tried today and I was declined (even though I have more then a sufficient balance). So I called the call centre again. Spoke to an agent who couldnt help me but put me through to the ***** department who tried but also couldnt help me. I mean does anyone at the bank know what goes on there?. They put me on hold for around 20 mins and then simply (without any word) just redirected my back to the customer service people again. So I had to explain my story and then was put back to the ***** team where Ntsebeng 'helped' me. She told me the transaction was too big (which seems crazy for a R60k transaction - I mean its big but not a ferrari) and that all I had to do was split it in 2. So, stupidly I hung up. I should of course have known that it wouldnt work and that again standard back would not allow me access to my own money. I mean this whole thing is crazy - what is the point of a bank if they wont allow customers to use their own money. Anyway, needless to say Im ****** frustrated and honestly dont know why I even bother with these liers and ***********s!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Clint Chetty
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Clint Chetty
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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