I have called Standard Bank sales department on the 7th of June to enquire if I qualified for credit card, the guy that I spoke to said he was gonna come back to me after 5 minutes but he didn't, which I didn't mind because I thought maybe I didn't qualif

I have called Standard Bank sales department on the 7th of June to enquire if I qualified for credit card, the guy that I spoke to said he was gonna come back to me after 5 minutes but he didn't, which I didn't mind because I thought maybe I didn't qualify for it. Later on the same day I tried to buy airtime using my standard bank app but couldn't and I didn't know why. The next day 8th of June I called the call center to see if what could be the problem with my account, the consultant told me that I need to send my proof of source of income and gave me an email address to send to which I did and received an automated response that they got it. I waited until the 9th and then made a follow up and was told maybe they're still busy with the document that I sent. I then called again on the 15th of June and the guy that I spoke to asked me to resend the proof and cc him, he will forward it also from his side, I did exactly that but no one called me. On the 19th I called again and the person that I spoke to said someone was gonna call me and lift the block on the account again no one called me. Every person that I spoke to promised that I would get a call and they block will be lifted